PC as a Service – The Smart Way of Provisioning

The Smart Way of IT Provisioning

How can your organisation benefit from PCaaS?

An IDC lnfoBrief, Sponsored by Dell Financial Services I March 2017

1. Performing PCs are critical to businesses’ productivity and competitiveness but hardware refresh is often extended well beyond its due date as IT departments’ resources are stretched or diverted to more urgent business critical projects. PC as a service (PCaaS) has recently emerged as a new model for IT procurement and management, and according to IDC’s latest PCaaS Survey, satisfaction among early adopters in Europe is strong.

2. Since PCaaS agreements include a variety of support and maintenance services, IT departments are freed from  day-to-day management and other service tasks and can focus on more strategic and value-creating projects.

3. In PCaaS models, hardware and services are bundled into one single subscription and companies pay a monthly fee rather than outright. Thanks to PCaaS, organizations can move PC procurement from capex to opex and at the same time benefit from faster refresh rates so that employees can work with the latest technology with positive effects on their morale and productivity.

4. PCaaS offers a much easier way to procure a packed endpoint services contract. It bypasses the usual internal IT battle with constantly fragmented PC estates and the resulting problems that arise — multiple version of hardware or software running at the same time, inefficiency and poor satisfaction levels. PCaaS brings not only spending optimization but also flexibility at an enterprise-grade level of security.

5. PCaaS models may not be suitable for all businesses but in the current business environment, all organizations should evaluate if they could benefit from a PC procurement model that offers greater flexibility and scalability to adapt to changing business needs, provides cost predictability, and includes support and maintenance services.

PCs are critical but their renewal has become a lower priority…


PCaaS models may not be suitable for all businesses infrastructure. However, as IT departments need to focus on more strategic mobility and digital transformation projects or urgent security initiatives, PC refreshes have become a low priority and, due to their capex-intensive nature, renewals are increasingly likely to get pushed to bottom of the IT priority list.

This IDC InfoBrief explains what PC as a Service is an what advantages it brings to organizations that want their IT resources to drive growth and value rather than get bogged down with daily IT tasks.

…PC as a Service can be the solution


What is PCaaS?

PC as a Service is a relatively recent phenomenon so there are no industry standard definitions. However, essentially in PCaaS models, PC procurement and the series wrapped around the PCs are bundled into one agreement from one vendor on a price per seat basis.


PCaaS Offers Faster Refresh Rates



PCaaS helps to refresh an aging PC estate when organisations do not have enough capital for outright purchases or when IT budget is diverted to other more urgent or more strategic projects. Faster refresh rates than traditional purchasing or leasing models is the main reason for PCaaS adoption according to our recent European survey data.

PCaaS Delivers Expanded Support and Maintenance Services


The inclusion of support and maintenance services into PCaaS agreements relieves IT departments from day-to-day management and other service tasks so that they can focus on more strategic and value-creating projects.

Offloading IT support and service to a third party is also likely to deliver an overall better experience to employees because the PCaaS provider is incentivized to keep everything running smoothly.

The need for 24×7 phone support is strong among buyers, but PCaaS agreements can offer a variety of services depending on the providers’ capability.

Secure disposal of the retired devices and the data stored on them is also an attractive proposition of PCaas agreement, as old PCs (still container company data) are often just stored in a desk drawer. With PCaaS, however, companies have the guarantee that their devices are properly retired and wipe of sensitive data without any need to allocate budget to the disposal.

Advance hardware replacement and data storage are also among the services most required by businesses in PCaaS agreements.

93% of PCaaS Adopters Are Satisfied


PCaaS Gives You Contractual Flexibility Depending on Your Business Needs


  • PCaaS is not a “one trick pony” with a plethora of drivers behind investment.
  • There is no silver bullet to PCaaS, and this is a good thing for its future success.
  • There is little to differentiate (numerically) between the top 5 PCaaS adoption motivations.
  • Faster purchasing was rated number 1 motivation, with a mean score of 7.78 out of 10.
  • This was followed by the ability to shift procurement workloads to a third party (7.61) and the ability to be flexible in terms of deployment (scaling up and down), which rated at 7.54.
  • The PC purchasing decision and details can be very personal and can create a lot of friction when it comes to end-user satisfaction. Our survey results show that a multitude of reasons are behind the drive to try/test PCaaS. This reflects real-world decision making, and suggests that the as-a service model- when implemented properly – will appeal to a large part of the market.

IDC Essential Guidance